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Laser Service Engineer

Hybrid position in Denver area, $80K-$100k

About our Client:

RA’s client is a leading multinational high-tech photonics company that develops, manufactures and sells laser systems for precision applications in research & industry. RA’s client is a market leader in the field of optical precision measurements with light and lasers, based on Nobel Prize-winning frequency comb technology. Other products in their portfolio include ultrastable lasers, Terahertz spectroscopy systems, and femtosecond lasers.

The solutions our client offers support the advancement of cutting-edge technology in a large variety of application fields. In quantum technology for example, frequency combs enable coherent control of cold neutral atoms or ions while synchronization and frequency control solutions support developments in atomic clock research and high temperature superconductors. Their products can be found in numerous leading research facilities. Active partnerships and open communication channels with the world’s premier scientists guarantee that our client will push the boundaries of future products to the limits, and that they will continue operating at the frontier of technological and scientific advancement.

The company is headquartered in Europe, with a newly created US Sales and Service hub in the Boulder, Colorado area. This position will play an integral role in supporting our client’s growing customer footprint across the most prestigious US labs and leading commercial customers.

Essential Job Functions: (include the following, but are not limited to:)

• Install and commission complex laser systems at customer sites across the US and Canada
• Plan, organize and implement on-site visits to selected customers for technical support, installation, service and training within the US. Perform repairs as needed at customer site or in local office
• Strengthen existing customer accounts and network by providing excellent support in academia and industry
• Work closely with engineering, production, product management and sales teams in the US and Europe to interpret customer requirements and to offer customized technical solutions
• Coordinate activities with other sales and service team members as needed
• Serve as primary point of contact for pre and post sales technical questions from customers at leading research institutes & high-tech companies
• Travel requirements: up to 40% in the US, plus occasional international travel to our headquarters in Europe

Qualifications Experience:

• 1-3 years of hands-on experience in relevant industries such as photonics, lasers, optics, spectroscopy, etc.
• Experience performing measurements with electronic test equipment such as oscilloscopes, spectrum analyzers, frequency counters, multimeters, etc.

Education: MS or PhD preferred. Physics, EE, Optics/Photonics or related.

Specialized Knowledge and Skills:

• Hands-on experience with ultrafast/fiber lasers, optical frequency combs, THz, ultrafast spectroscopy, ultrastable lasers, or laser locking required
• Testing and troubleshooting of lasers and electronics including basic optical alignments
• Strong willingness to be a hands-on service professional in an entrepreneurial environment
• Demonstrated experience in technical support is preferred
• Strong willingness to be an independent self-starter in a fast-paced environment
• Strong decision-making skills

What our client offers:

• A highly motivated team working on cutting edge photonics solutions
• Flexible working hours and the possibility to work partially remote
• Company Bonus and generous PTO policy
• Medical, vision, and dental insurance, 401(k) retirement account
• Individual and practice-oriented training virtually, locally, and in European headquarters
• Opportunities for professional development

In addition to the essential functions and duties listed above, all positions are also responsible for:

Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures. Employees are responsible for adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments. Candidates must be fluent and technically conversational (written/verbal) in English. They must also be a “U.S. person”: either a U.S. citizen, U.S. national, refugee, person granted asylum, or permanent resident.